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Career Opportunities

We are currently looking for high-energy, motivated and meticulous people. The ideal candidates must be team players, dedicated, detail oriented, and thrive in a fast-paced and high volume working environment. We have a relaxed and casual atmosphere that would be a perfect opportunity to turn your aquarium hobby into a career. If interested please fax your cover letter, resume and salary requirements to 847-775-0648 or email Work@aquacave.com


Customer Service Representative

Ideal candidate will act as front line contact with customers. Primary duties involve problem-solving and providing accurate information to our customers in a professional and friendly manner. Our Customer Service Representatives will be responsible for supplying information on the specifications and proper use of products offered for sale on the AquaCave website, as well as responding to customer e-mail and phone inquiries regarding shipping, order tracking, returns, order status, and site navigation.

Qualified Candidates Should Possess:

  • Saltwater reef and fish experience
  • Excellent verbal and written communication skills
  • An outgoing, positive attitude about providing superior customer service
  • Computer literacy
  • Ability to share your knowledge
  • Multi-tasking capabilities
  • Experience working in a problem-solving capacity

Duties and Responsibilities:

  • Assist customers with a positive shopping experience
  • Ensure the competence and development of fellow Customer Service co-workers
  • Work with the Customer Satisfaction Index to benchmark and improve our service execution
  • Respond to and resolve customer issues with urgency
  • Ensure implementation and development of the Family Friendly Concept
  • Assume responsibility for projects and tasks as they occur
  • Fulfill other office related duties as required
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