Price Match Policy
Today shopping online is all about convenience. With literally hundreds of places to shop selecting a trustworthy company can sometimes be a challenge. Some online shops are good and some are less than reputable, some have been around for years and others just sprouted up overnight.
We want AquaCave.com to be your first and last stop on the Internet when you are looking for aquarium supplies from a dependable company at competitive prices. Save time, money and headaches with the AquaCave's Price Match Guarantee.
You will find our online prices to be VERY competitive. But if you discover one of the items we sell at a competitor's website for less, just let us know and we will do our best to match or beat that price, as long as the offer is in accordance with the guidelines we have with our manufacturer.
Competitive prices, friendly assistance, reliable service, and experience are the differences you'll find when you shop at AquaCave.com.
We make it simple with our No Question Asked Price Match Policy:
- Fill up the Price Match form on the product page
- Once your request is approved (usually takes just few minutes during business hours) you will receive an email with personalize coupon code that you can use at the checkout to automaticaly adjust product price before you submit your order.
Our Price Match Policy:
The item you would like to price match must be the identical product, including model, color, packaging, manufacturer, etc. The price you wish us to match must be verifiable (on a public Internet site, in a catalog, or in a newspaper advertisement). Product needs to be in stock and available for sale. We can only match prices with other authorized vendors, and we cannot price match used used products or products listed on auction or classified ads sites.
In order to match a price, the competitor's shipping and handling charges and sales tax must be taken into account when we calculate the competitor's price. "Gift-with-purchase" offers cannot be considered in the price match calculation.
If you have a question about our 100% Price Match Guarantee please call us at 847-775-0640 or send us a message using Contact Us link at the bottom of this page.
- Our 100% Price Match Guarantee can not be combined with any other discount or promotion codes.
- Shipments to Illinois are subject to 7.5% sales tax and will not be included as part of the price match calculation.
- You can call or email to get a price protection discount on a new order or to request a refund on an order placed within the last 7 days.
- All price match credits on previous orders will be applied as store credit and can be used on future order.
- AquaPoints rewards will be adjusted to reflect reward point system of the store with which the product is price matched.
- If requesting a credit via email, please allow up to 3 business days following your price match request for your credit to be processed.
- Price matches will not be honored on "Going out of business", "Liquidation Sales" or companies in distress.
- AquaCave.com reserves the right to deny any price match on an item that is not in stock with a competitor or does not meet the criteria of our Price Match Policy.